Okoa
Okoa Tech, a leading company in industrial automation, managed hundreds of facilities and maintenance technicians in different plants of the country. Your after-sales service presented several challenges: the requests arrived by multiple channels, which makes it difficult for the tracking, traceability and efficient response. In addition, the clients needed a more agile to technical documentation, record of work and schedule of maintenance.
Our Process
A conversation without commitment to understand your needs and see if we are the right team
We conducted a study technician at no cost to ensure that everything fits together with your needs, selecting the best technologies for your project to build on a solid foundation
Diseñamos y desarrollamos la solución de principio a fin con entregas periódicas y comunicación constante
We accompany you on the launch, the evolution of the project and any new challenge that arises
Solution of the Project
We developed a web portal as to centralize all operational after-sales. Integrated with the internal systems of Okoa, allows you to synchronize data from customers, technicians, and equipment in real time. The platform allows you to record and track tickets, access documentation, scheduling maintenance and to request assistance from one place. Implemented alerts smart, logic of automatic assignment of incidents and an administrative panel complete. The design was intended to be functional both for customers and the in-house technical team.
Herramientas usadas
Resultados
Reduction of support calls, thanks to the self-service access to documentation
Reduction in response time for tickets
Unification of applications, post-sale in one platform
